Have you ever heard the phrase "the customer is always right"? It was puzzling to me when I first heard it about 15 years ago because no one is ever right 100 percent of the time. What happens when an organization has done everything possible to make the customer happy yet the customer still complains?... Continue Reading →
How to Handle Fear as a Novice Entrepreneur
Fear seems like a curse word. Those who show any sign of it are often labelled cowards and ridiculed. We are expected to be superheroes for those around us, putting on a brave face so that they can feel secure. As Alicia Keys rightly said in her song Superwoman, "Even when I'm a mess I... Continue Reading →
Is It a Good Idea to Start a Business with a Looming 2020 Global Recession?
It seems like déjà vu. Tensions in the United States appear to be setting the stage for a global recession similar to the one that occurred in 2008. This time, however, the looming global recession is being influenced by: trade tensions between the United States and Chinaa war for technological dominance between the United States... Continue Reading →